Maritime communications .

Ignition ICT / Maritime

IT, AV and communications support .

Ignition provides IT, AV and communications support with 24/7/365 ticketing, and behind the ticketing is the human element: engineers, not automated responses. That support is delivered by an experienced core team and a network of trusted delivery partners, so when an issue needs more than first-line support it escalates straight to the right specialist. And with Starlink and other fibre-like services now available at sea, the vessel is supported like any normal land-based IT asset.

• 24/7/365 ticket submission

  Every ticket is logged, tracked and owned from first report through to resolution, with the human element at the centre: tickets for the vessel's IT, AV and communications systems can be raised at any time, every day of the year.

• Specialists behind every escalation

  First-line support is backed by an experienced core team and a network of trusted delivery partners working 24/7/365 on specialist IT issues, so escalation from first-line support reaches a subject-matter expert in networking, servers, AV or communications, at any hour, wherever the vessel is.

• The vessel as a land-based IT asset

  With Starlink and other fibre-like LEO services now available at sea, vessel connectivity supports the same management tooling as any shore-side network: remote monitoring, secure remote access, patching and configuration management of switches, servers, WAN ports and wireless, with faults diagnosed and often resolved remotely before they are felt onboard.

• From bridge to comms rack

  Support extends across the vessel's IT, AV and communications infrastructure, and where hands-on work is needed, it is backed by our own engineers for structured cabling, RF planning and fibre optics, onboard or wherever the vessel is berthed.