Ignition ICT
Onboard communications room with neatly arranged network racks and a cream bulkhead door

Ignition-ICT / Superyacht IT Support

24/7/365 Superyacht IT Support.

Professional superyacht IT support, available around the clock, with clear monthly pricing and a defined route from remote helpdesk assistance to specialist engineering when needed.

Ignition Care

€2,950

Per month Excluding VAT

Minimum 12-month contract per vessel. One-off onboarding €2,500.00 per vessel plus expenses.

24/7/365 remote AV/IT and communications support

10

standard support tickets per month

Professional IT support for your yacht, day and night. Get expert remote assistance for everyday IT problems, onboard network issues and connectivity faults, with a clear escalation route when specialist engineering is required.

  • First- and second-line IT support
  • Microsoft 365, email and account administration
  • Network and Wi-Fi troubleshooting
  • Supported server and network equipment diagnostics
  • Satellite connectivity triage and supplier liaison
  • Monthly support reporting and specialist escalation
Choose Ignition CareDiscuss Your Yacht

Ignition Care Plus

Recommended

€4,950

Per month Excluding VAT

Minimum 12-month contract per vessel. One-off onboarding €2,500.00 per vessel plus expenses.

24/7/365 remote AV/IT and communications support

20

standard support tickets per month

More support capacity and enhanced incident handling for yachts where reliable IT is essential. Receive round-the-clock helpdesk support, a larger monthly ticket allowance and regular reviews to identify recurring issues and improve reliability.

  • Everything in Ignition Care
  • Priority handling by agreed service levels and severity
  • Attention to recurring IT issues and support trends
  • Enhanced review of agreed monitoring alerts
  • Monthly technical review and recommended next steps
  • More capacity for day-to-day crew IT support
Choose Ignition Care PlusBook a Consultation

*Onboarding is charged at €2,500.00 per vessel plus expenses — travel, flights, accommodation and related costs.

Around the clock

IT Support That Never Sleeps.

Technical problems do not follow office hours. Ignition-ICT provides access to a remote helpdesk 24 hours a day, 7 days a week, 365 days a year, including weekends and public holidays.

Whether a crew member needs help with an account, the yacht’s Wi-Fi is experiencing problems or a connectivity fault needs investigating, the helpdesk can triage the issue, provide support within its agreed scope and escalate it when specialist intervention is required.

24/7/365 means helpdesk availability and incident handling—not guaranteed immediate resolution or an engineer physically onboard at any hour.

Initial response

Clear Response Targets. Day or Night.

Helpdesk initial response targets
PriorityExampleTarget response time
CriticalVessel-wide IT outage or key services unavailableLess than 1 hour
HighMultiple users unable to workLess than 2 hours
NormalA single user unable to workLess than 4 hours
LowNon-critical inconvenienceLess than 8 hours
Moves, adds and changesRoutine user or service changesLess than 8 hours

Response targets refer to the helpdesk’s initial response, not a guarantee that a fault will be resolved within that period. Actual resolution depends on the fault, available connectivity, third-party providers and whether specialist engineering or physical attendance is required. Response targets and severity classifications are subject to the applicable service agreement.

Compare your support packages.

Ignition Care and Care Plus inclusions
FeatureIgnition CareIgnition Care Plus
Monthly price (excluding VAT)€2,950€4,950
Billing basisPer monthPer month
Contract lengthMinimum 12 months per vesselMinimum 12 months per vessel
Onboarding (one-off, required)€2,500.00 per vessel plus expenses*€2,500.00 per vessel plus expenses*
Remote support availability24/7/36524/7/365
Monthly ticket allowance1020
First- and second-line IT supportIncludedIncluded
Microsoft 365 and email supportIncludedIncluded
Network and Wi-Fi troubleshootingIncludedIncluded
Satellite connectivity triageIncludedIncluded
Manufacturer coordinationIncludedIncluded
Monitoring alert reviewSubject to agreed workflowEnhanced review of agreed alerts
Monthly technical reviewStandard reportingDedicated review of trends and recurring issues

*Onboarding is charged at €2,500.00 per vessel plus expenses — travel, flights, accommodation and related costs.

What’s Included — And When We Bring In Specialist Engineers.

Included

  • First- and second-line user IT support
  • Microsoft 365, email and account administration
  • Network and Wi-Fi troubleshooting
  • Initial IT fault diagnosis
  • Remote diagnosis and fixes for supported onboard servers and network equipment, within the agreed scope
  • Satellite connectivity fault triage and coordination with providers
  • Manufacturer and third-party supplier liaison
  • Review of monitoring alerts routed into Zendesk or the agreed RMM workflow
  • Incident escalation to Ignition-ICT when required

Requires Separate Agreement or Specialist Support

If an issue requires specialist engineering, physical attendance or work outside the agreed helpdesk scope, Ignition-ICT will coordinate the next steps with you. Additional work, equipment, travel and third-party services may be quoted separately.

Support questions.

If the yacht loses all communications, remote access may no longer be possible; onboard attendance is not included in the monthly subscription.

One Point of Contact. A Professional Support Team Behind You.

Ignition-ICT manages your support relationship through its own service platform. Our first- and second-line helpdesk operates under the Ignition-ICT brand. The support workflow is configured within our Zendesk environment so your support records, ticket history and customer communications remain within Ignition-ICT.

When an issue requires specialist engineering, a configuration change or physical attendance, the incident is escalated to the appropriate Ignition-ICT contact for the next stage.

Remote access and the Zendesk service workflow are configured and tested before activation.

Getting started

Get Your Yacht Covered.

  1. 01

    Choose your support package.

    Select Care or Care Plus based on the level of support your yacht needs.

  2. 02

    Tell us about your yacht.

    We discuss your IT environment, connectivity, systems and authorised contacts.

  3. 03

    Get your support environment ready.

    We document the vessel, establish the necessary remote access and escalation contacts, configure the service workflow and test the arrangements before activation.

Onboarding normally takes approximately 3–4 weeks once the required information and access are available. Complex Zendesk workflows may require additional time. Onboarding is required and is charged at €2,500.00 per vessel plus expenses.

Minimum 12-month contract per vessel. One-off onboarding €2,500.00 per vessel plus expenses.

*Onboarding is charged at €2,500.00 per vessel plus expenses — travel, flights, accommodation and related costs.

Get Your Yacht Covered

Request a proposal

Tell us about your yacht.

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Superyacht technologyGlobal engineering supportContact Ignition